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We respond to most support requests within 15 minutes during business hours and within 1 hour after hours. Every ticket is tracked and prioritized to ensure urgent issues are resolved quickly.
We provide onsite support across the Greater Toronto Area, Monday to Friday, 9 AM to 5 PM. Emergency onsite support is available 24/7 when required.
You are not required to be on a managed plan, although we recommend it for better security and reliability. We also offer hourly and project-based services.
You can reach us by phone, email, or through our client portal. Each client also has a dedicated account manager and technician for personalised service.
We work with Microsoft, Cisco, Dell, HP, Lenovo, Sophos, BitDefender, and SCALE Computing. These partnerships ensure we deliver secure, scalable, and future-ready IT solutions.
In most cases, we can have a technician onsite within an hour anywhere in the Greater Toronto Area.
Yes. We schedule visits for upgrades, audits, and preventative maintenance to keep your systems secure and efficient.
Yes. Each client is assigned a dedicated account manager and technician who understand your environment and ensure continuity.
Yes. We handle everything from hourly support to full infrastructure projects, allowing your IT to scale as your business grows.
Our combination of fast response times, 24/7 availability, and strong vendor partnerships helps your business stay secure, compliant, and prepared for the future.
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